FAQs
Here are the answers to the most common questions we receive about using GradeChum with your school's LMS:
How does our school ask GradeChum to integrate our LMS?
If your school would like to integrate your LMS into GradeChum, contact our customer support representative through our Facebook page at https://www.facebook.com/GradeChum, or email us at info@gradechum.com.
Is LMS Integration to GradeChum free to use?
Yes! We do not charge additional fees to use your LMS with GradeChum. All your school has to do is complete the initial setup on its end, and then use it accordingly.
Which LMS platforms work with GradeChum?
GradeChum works with Canvas, Moodle and Blackboard. When you connect your account, you choose your school, and GradeChum shows which of the three your school uses: "This school is connected to" followed by the name of your LMS.
Where do I connect my GradeChum account to my LMS?
Click your name in the navigation bar, then click My Account and open Account Information. If your account is not connected yet, the LMS email field shows "N/A" with "Not connected to LMS." under it. Click Connect, choose your school in Select a school, and click the Connect to button for your LMS.
Once your account is connected, the field shows your LMS email and "Connected to" with a link to your school's LMS. See Connect to LMS for every step.
What if my school does not use an LMS?
In the Connect to an LMS today! modal, tick My school does not use an LMS, then click Submit. The modal closes, and you keep using GradeChum without an LMS.
Can I disconnect my LMS account or unlink a class?
No. GradeChum has no option to disconnect an account from its LMS, or to unlink a class from its LMS class once it is linked. If you connected the wrong LMS account or linked the wrong class, contact us at info@gradechum.com.
Why don't I see Connect in my class header?
The "Not connected to an existing LMS class." line with Connect only shows when:
- your own GradeChum account is connected to your LMS, and
- you own the class. A class another teacher shared with you shows no LMS line.
If the class is already linked, the header shows "linked to" with the name of the LMS class instead. Click that name to open the class in your LMS.
Why does the Link to LMS class modal say "No LMS classes found"?
Your connected LMS account has no classes that GradeChum can link to yet. Create the class in your LMS and enroll your students there first, then open your GradeChum class and click Connect again. See Link GradeChum class to LMS.
Can I link a Canvas section instead of the whole course?
Yes. In the Link to LMS class modal, selecting a Canvas course loads its sections under it. Select one section, then click Link Course. Click a selected card again to deselect it.
What does "LMS status: Link failed." on an activity card mean?
In an LMS-linked class, each activity card shows whether the activity reached your LMS class. "LMS status: Linked" means it did. "LMS status: Link failed." means GradeChum could not add it to your LMS, so its grades cannot sync.
Click Retry on the card. If "Successfully linked activity to the LMS." shows, the card turns to "LMS status: Linked". If "Failed to link activity to the LMS. Please contact support if the issue persists." shows, contact us at info@gradechum.com.
Do grades update in my LMS on their own?
No. Grades reach your LMS when you click Sync grades in the Class Record tab and confirm with Sync now. Each sync overwrites the grades of all your GradeChum activities in your LMS. See Sync Grades to LMS.
Why did some activities fail to sync?
Hover over the red failed count beside Last sync to see which activities failed. Check that your students have joined the class and connected their accounts to your LMS, and that each failed activity shows "LMS status: Linked" on its card. Then sync again. If the same activities keep failing, contact us at info@gradechum.com.
What happens in my LMS when I delete a linked class?
Deleting the class in GradeChum does not remove your LMS class or the activities GradeChum added to it. The Delete? modal reminds you of this, so delete them in your LMS as well if you no longer need them.
Why does Moodle say "This username is already taken"?
This Uh oh modal shows when another GradeChum account already uses the email of your Moodle account. Click Okay, then message GradeChum on Messenger so we can sort it out. On Canvas or Blackboard, the same problem shows as a message that the email is already used by an existing account.
What does "LMS account is linked to another account." mean?
Your LMS account is already connected to a different GradeChum account. Log in to that GradeChum account instead, or contact us at info@gradechum.com.
What does "Create new account?" mean when I log in with Moodle?
No GradeChum account matches your Moodle login yet. The Sign in to Moodle form changes to Create new account?. Click Continue to sign up for a new GradeChum account with those Moodle login credentials. If you already have a GradeChum account with a different email, log in with your email instead and connect it to your LMS.
How do my students join an LMS-linked class?
Your students connect their own GradeChum accounts to the LMS, then join with the class code or through the LMS. A student who is not connected yet sees an Uh oh. modal with Connect to LMS when they enter the class code. See How to use (student) and Invite students to LMS-linked class.